Reviews
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Help out in pinch and worked around obtaining key to house thank yall again
Great experience with them. I will definitely recommend them to my friends and family. Team leader was very gentle and caring that his team will not be hurt. Very respectful team. Thanks for the great experience.
I had a very disappointing experience with Less Stress Moving. During my move, one of my pieces of furniture was damaged while in their care. Based on the way the damage occurred, it clearly appears it happened during the move, but the company refused to take any responsibility.
What made the situation worse was their lack of follow-up. After I raised the issue and explained why the damage wasn’t visible until the furniture was placed in its final location, my follow-up email was simply ignored. There was no attempt to work toward a resolution or even acknowledge my concerns.
Mistakes can happen during a move, but how a company responds says everything. Unfortunately, in this case, accountability and customer service were completely lacking. I would not recommend Less Stress Moving based on my experience.
What made the situation worse was their lack of follow-up. After I raised the issue and explained why the damage wasn’t visible until the furniture was placed in its final location, my follow-up email was simply ignored. There was no attempt to work toward a resolution or even acknowledge my concerns.
Mistakes can happen during a move, but how a company responds says everything. Unfortunately, in this case, accountability and customer service were completely lacking. I would not recommend Less Stress Moving based on my experience.